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Contact Us

To send us an enquiry or feedback, please complete the form below. Alternatively, you can download the myENV App from the App Store and Google Play store.


Online Help and Feedback Forms

Send us an enquiry or feedback.


Toll-Free 24hr Call Centre (Local)





24hr Call Centre (International)

(65) 6225 5782


Cessation of PUB Counter Collection Services at NEA Customer Service Centre at Environment Building

Collections of payments to PUB will no longer be available at the NEA Customer Service Centre at Environment Building from 1 February 2019.

Customers can continue to make payment via internet banking, online credit card and GIRO arrangement.


PUB Headquarters


40 Scotts Road #22-01
Environment Building
Singapore 228231

Singapore Water Academy


80 Toh Guan Road East
Singapore 608576

Marina Barrage


8 Marina Gardens Drive
Marina Barrage
Singapore 018951
Phone: (65) 6514 5959

NEWater Visitor Centre


20 Koh Sek Lim Road
NEWater Visitor Centre
Singapore 486593
Phone: (65) 6546 7874

Nearest MRT station: Tanah Merah (Exit A)
Bus Services available: 12, 24, 31 & 38

Opening Hours: 9am – 5.30pm (Tuesdays to Sundays, including Public Holidays) (Closed on Mondays)

20 Koh Sek Lim Road
NEWater Visitor Centre
Singapore 486593
Phone: (65) 62358888

Nearest MRT station: Tanah Merah (Exit A)
Bus Services available: 12, 24, 31 & 38
Centre closed day: Monday

Singapore Water Exchange


84 Toh Guan Road East
Singapore 608501

Getting to Singapore Water Exchange
By Bus: 183, 106, 963, 173

From Bukit Batok MRT - Bus 173, 189, 963
From Clementi MRT - Bus 183
From Jurong East MRT - Bus 41 , 183

More Information

Quality Service Manager


Your feedback on our service quality is important to us. For service-related matters, please email us at and we will get back to you within three working days.

For issues on water supply, used water drainage and NEWater, you can submit your feedback via the online form.

Call our PUB 24-hour Call Centre at 1800-2255-782 (Toll-Free Line) or at 6521-6470 to send us urgent feedback on major pipe bursts and water interruptions. If you suspect a scam, you may also call this number to verify if the call you received from a PUB officer is genuine.

Whistleblowing Channel


PUB Whistleblowing Channel is an independent line for employees, contractors, customers and stakeholders of PUB to report any unethical, fraudulent or corrupt practices, in good faith, without fear of retaliation, for investigation and action subject to applicable laws.

Electronic Report


Postal Address


PUB Internal Audit Office
40 Scotts Road #08-01
Environment Building
Singapore 228231

How to Submit your Report


Please go through the guidelines below.


Please submit your details in the online report. To indicate that you have read and you agree to the guidelines, please click on the hyperlink "guidelines" to open the window and tick on the check box at the bottom of the page.


Please click submit after checking all your info and attached files are included.

Please read the guidelines before using this Whistleblowing channel


The whistleblowing channel is part of PUB’s feedback channel.

Reporting must be done in good faith. To encourage responsible use of the whistleblowing channel, you must identify yourself and indicate your name and contact details in the report. Your identity and the concerns or irregularities raised by you will be treated with confidence and every effort will be made to ensure that confidentiality is maintained throughout the process.

In reporting any unethical, fraudulent or corrupt activity, you shall, to the best of your ability, ensure that the information you provide is accurate. Your report should include details of :

    • dates or period of time of the suspected activity;
    • staff involved and place (name and location);
    • value of any money or asset involved;
    • any external parties involved (name, description and address);
    • how you came to know about the suspected activity; and
    • any potential sources of additional information about the matter in question.

This whistleblowing guidelines is intended to provide a framework to promote responsible and secure whistleblowing and protect genuine whistleblowers from any unfair treatment as a result of their report.

  • A whistleblower, whether an external party or employee, makes an allegation in good faith but it is not confirmed by the investigation, no action will be taken against him or her.
  • If, however, he or she has made an allegation frivolously, maliciously or for personal gain, appropriate or disciplinary action may be taken against him or her, as the case may be, including reporting the matter to the police.
  • Upon completion and submission of your report, you will receive an acknowledgement receipt with a reference number. Please keep the receipt for future reference.
This is the former domain of the PUB website. Please visit our new corporate website for the latest information.