Our Service Philosophy PUB Content 1PUB Service PhilosophyWe serve the public with professionalism and empathy so as to build trust and confidence.
PUB Service Standards PUB Content 2Our Commitment to you on your Feedback/EnquiriesNoDescriptionWe aim to1General Feedback/EnquiriesResolve your feedback within 3 working days2Complex FeedbackResolve your feedback within 14 working daysOur Processing TimeNoApplicationsResponse Time1Processing of Notification of Water Service Work12 working days2Completing new water connections after receiving approval for road opening and upon availability of site for laying of connection6 working days3Turning on water supply after completion of piping works1 working day
